Cancellation and Refund Policy

At Royal X Casino, we work hard to ensure a smooth and fun experience. However, sometimes things can go wrong like chips not being delivered or a game not working right. That’s why we created this simple and fair Refund and Cancellation Policy.

1. No Refund on Delivered Chips

Once the chips are added to your account, they cannot be refunded. This is to keep the games fair and maintain trust in our system. So, please be sure before making a purchase.

2. Chips Not Delivered

If you bought chips but didn’t receive them because of a technical issue or other problem, don’t worry. Just contact our support team. Once we confirm your purchase, we’ll immediately add the chips to your account.

3. Getting a Refund

If we cannot deliver the chips you paid for, we’ll issue a full refund. Once your complaint is confirmed, the refund process will start, and you’ll receive your money back within 7 working days.

Cancellation Policy

1. Completed Purchases Can’t Be Cancelled

It cannot be undone if you’ve finished a transaction and received the chips. Please double-check before you buy to make sure everything is correct.

2. If You See Unauthorized Transactions

Contact our support team immediately if you see a purchase or transaction you didn’t make. We’ll investigate and if necessary, we may suspend the account or reverse the transaction to protect you.

Important Safety Tips

Keep your personal and bank details private. Never share your password with anyone.

Please report spam or fake messages using our name. We appreciate your help in keeping everyone safe.

Avoid using offensive language in feedback. We aim to provide a respectful space for everyone.

We make sure all charges are safe and transparent – no hidden fees!